When will the order arrive after the order is placed?
Usually, we will arrange delivery within two working days after the online order is placed. And we will contact you one day before delivery by phone call or WhatsApp to confirm the delivery date and address.
Can we request to delivery on a specify date?
Since we are working with a third-party transportation company, in order to deliver goods more efficiently, drivers will ship to different districts every day. As a result, we may not be able to fulfill everyone needs. We understand that you may need to share our orange to friends on certain days or occasions, we will try our best to cooperate. Please be considerate if we can't meet your needs.
Will there be any extra charges on delivery?
We provide free delivery to each address which subtotal amount is more the HK$300, yet if the address is in our remote area list, extra $30 will charge. For order less the HK$300, there will be a $50 charge for deliver. Therefore, please check if there will be additional fees charged before ordering.
1.Order delivery to remote places, such as :
Hong Kong Island: Shek O, Stanley, Tai Tam, Tai Long Wan, Deep Water Bay, Repulses Bay, The Peak, Mid-level and Sai Sha Road to Pak Tam Chung.
Kowloon: Tseung Kwan O area near Sai Kung (Clear Water Bay Road), Clear Water Bay
New Territories: Village Houses in Sha Tau Kok, Tai Kiu Ling, Kam Tin, Shek Kong, Pat Heung, Ting Kok Road, Yuen Long Tai Tong, Lau Fau Shan, Lung Kwu Tan, Tung Chung, Ma Wan, Airport & Airport Expo). An additional HKD$30 shipping fee is required;
2. For any addresses that do not provide 30 minutes free parking, client needs to pay for the parking fee. Please pay this fee directly to the delivery driver on the day of delivery.
3. Order delivery to restricted area, we cannot delivery to any restricted area, the driver may charge according to the situation;
4. Stairs: If there is no lift and our driver need to deliver upstairs. The driver will charge $20 for each floor (4 to 22 stairs = 1 floor). The driver will charge by floor. Please pay this fee directly to the delivery driver on the day of delivery.
5. If no one receives the delivery arrival address, the customer service staff will contact you again to reschedule the delivery time and a HKD$50 shipping fee will be charged in this case.
6. Third-party transportation companies may have extra charge if there are other special circumstances & requests.
If you have other enquiries, please email to email@example.com. We will contact you as soon as possible.